Quality Customer Experience
“The ultimate moment of truth for any insurance customer is the claims experience.*” At NIS we understand that customer retention is critical to the success of any insurance company. Therefore, our focus is to provide your policy holders the highest quality customer experience, especially during times of loss.
NIS’ claims administration strategy is focused on the policyholder and a steadfast relationship with our carrier clients and their agents.
NIS’ affiliation with Nomad Adjusting means established and proven protocols, guidelines and practices which ensure consistent, accurate, timely and efficient results for our carrier customers and their policyholders.
NIS’ claims staff is available 24 hours a day, seven days a week if necessary to handle claims-related carrier and policyholder phone calls.