Our Mission

NIS’ claims strategy is customer service focused, emphasizing timely, accurate and efficient adjustments, while providing your policyholders every benefit available under their policy.

Claims Administration

  • Comprehensive Claims Partner
  • FNOL through Settlement and beyond
  • Property & Casualty Claims Management Services
  • Residential or Commercial Policies
  • Coverage Verification
  • Litigation Support
  • Oversight and management of:
    • Daily Claims
    • CAT Management
    • Daily and CAT Adjusting
    • File Review and quality assurance
    • Experienced File Examination Staff
    • Reinspection
  • Settlement and payment of claims (within authority)
  • Check Processing
  • Claims Correspondence and Mailing
  • SIU and Anti-Fraud Program Management
  • Subrogation and Salvage
  • Regulatory Compliance Assistance
  • Claims Department workflows development and implementation
  • Claims Guidelines development
  • Affiliated with Nomad Adjusting to provided superior field and office adjusting services
  • Policy Depopulation Assumption Assistance

FNOL & Call Center

  • 24/7
  • Reporting capabilities to gauge Customer Service Metrics
  • English/Spanish
  • FNOL Call recording
  • Catastrophe Claims and Daily Claims
  • Customizable interview for specific cause of loss
  • Triage of Claims by severity
  • Adjuster Assignment
  • Friendly and thorough CSR and Adjuster staff
  • Soft-Transfer to preferred vendors (i.e. water mitigation specialists)

Catastrophe Management

  • Catastrophe Planning and Preparation
  • Catastrophe Modeling Assistance
  • Dedicated Catastrophe Management
  • Experienced File Examination Staff
  • Catastrophe Operations Center
  • 24/7 Call Center
  • Fast Track Desk Adjusting
  • IT systems designed for Catastrophe Management
  • Catastrophe Claims Adjusting – Scalable Response
  • Affiliated with Nomad Adjusting to provided Nationwide Adjuster Network

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